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Ability for Email users to reset their password using a link outside of cPanel

rnelan shared this idea 5 years ago
Completed

Similar to the reset password link at the cPanel login, it would be nice to have a reset password link on the webmail login.

Having literally thousands of email accounts to administer, it would be useful for a client to be able to reset their own email password from OUTSIDE. I realize that there are password reset mechanisms both after logging in and on the cPanel control panel, but that presumes that a user knows their current password. If they do not, there should be an authentication mechanism and a reset feature.

Best Answer
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cPanel & WHM version 56 is now in the CURRENT tier, and this functionality can be found there. Comments for this feature are now locked, but if you require any assistance you can open a ticket with our support team, email me (benny@cpanel.net) or ask me on twitter (@cpaneldev).

Comments (5)

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Thank you for sharing your idea. In terms of the solution you are looking for, would you be looking for something that allows for a reset using a second level of security? For example:


  • Code delivered to cell phone
  • Code delivered to secondary email
  • Answering security questions
  • Security via 3rd party authentication (Facebook, Google+, etc)

Security is, of course, our greatest concern, but your feedback on what your users may be interested in would be a tremendous help as we review this item.

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Chip, I am not sure what happened to my reply to your information request, but it isnt here now..


I am past the point of needing a solution. People are starting to get angry that they cannot manage their own passwords, and frankly, I am at the point where I dont want to see another "help me change my password" email..


I see the "reset password" link on the cpanel login page, but the same link doesnt exist on the webmail login screen. Likely because we havent had the ability to collect verification information when setting up an email box.


I dont much care what security solution is implemented, but I vote for security questions.. I just need something soon.


Thanks!

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Thank you for your feedback. We are currently investigating this feature for v56 which will be delivered in the Spring. We plan on starting with providing the ability to have a reset link sent to a "recovery email", allowing the user to reset via clicking the link. We are also looking into security questions as a possible option.

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My vote goes to cell phone and/or secondary emails.


I use WHMCS for billing which already has security questions, and frequently clients forget their password AND security answer (or can't remember the spelling), so security questions for me are less useful.


Cellphone I can see as the best option, but I assume there's a cost for sending emails so this would need to be checked out.


Secondary email sounds great, that's secure and easy to use.

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We are pleased to announce that Password Reset is being enabled for Subaccounts with Email, FTP, and/or Web Disk services in version 56. We will use an alternative email address as a method of sending a security code for validation of account ownership. We have a great blog article which goes into detail on the process, so please have a look!


https://blog.cpanel.com/password-reset-v56/

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cPanel & WHM version 56 is now in the CURRENT tier, and this functionality can be found there. Comments for this feature are now locked, but if you require any assistance you can open a ticket with our support team, email me (benny@cpanel.net) or ask me on twitter (@cpaneldev).

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