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Disable only the generation of full backup in cPanel and limit download of backup

bettinz shared this idea 7 years ago
In Progress

How can I disable the "generation of full backup" from cPanel Interface?


I've read about post in this forum wrote in 2008, but as today I can't find this feature.

I've backups running every day and every week. I want that my customer can only download my auto generated backup; if 3 or 4 customer ask for full backup on demand, my server load goes to stars, so I want to offer the ability to download a backup, but not to generate a backup. Another big problem is the quota: sometimes they generate a backup, exceed quota, and can't understand what happened.

If I run a backup every night on server, why my customer have the ability to create a backup everytime?

So feature request are:

Disable only the "generate full backup" feature in cPanel (and maintain the ability to download a backup generated by whm)

Comments (16)

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To what level of granularity are you looking for this customization?


Should the option to disable the generation of backup generation be configurable at the server-wide level, per-account level, or both?


With regard to limiting download of backups per day, to me this is a very dangerous prospect. I do not see how it would be favorable to prevent your customer base from obtaining a backup of their data so that they can recover in the event of accident/failure/other problems. I would panic and be quite upset if I was "banned" from downloading my backup just because I had attempted to or even successfully downloaded a backup recently. I am extremely apprehensive about the prospect of preventing customers from retrieving backups that already exist.


I'd like to hear more from other users/server owners and their views on this.

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Hello Brian, first of all, thank you for the reply, and sorry for my english.

I think it will be in feature manager: for some packages (like < 200MB) I can enable the generating of full backup, otherwise (for example >200MB) I disable this, but my customers can still download the backup generated from server.


About the limit, it's only an abuse limit, in fact, I can't control this, and I can't control if some users are generating and downloading every hours a backup. My resources are calculated for websites running, and not, for some users with backup constantly running.


Thank you :)

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Another problem I have with the backup system is that the backups they make get stored in their account which counts towards their quota. So what happens is like today. Someone with a 3GB account who has a 5GB quota has their backup fail due to insufficient space and then they start zero writing out files on their account when they start updating files. Ideally cPanel should prevent the user from making backups if they're not going to have enough space, or put them on the backup partition for a short period - i.e. your backup will be available for 24 hours before being deleted. etc.

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Hello.


This feature would be great. Proving users the ability to create on demand backups of their websites, especially if their account is over 1-2GB, can create serious problems to servers' performance during working hours and days (when the server reaches its highest loads). Allowing customers to download the already created backup files (daily, weekly etc) would be a great feature for highly utilized servers.


@anelBrianO: Customers won't be banned from downloading backups as you state. On the contrary, in case of a failure, site hack etc, generating and downloading a backup on the fly, would provide the customer with already hacked, corrupted scripts.

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Hello Brian,


The ability to have this feature per user would be great. Users would then not have the 'I'm over my quota' problem but would still be able to grab a full backup.

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I agree withnthis feature request. By disable it should be hide the option as well as disable it.


Users should be able to download the backups performed automaticaly but not be given the option to run their own backup.


In most cases retriving a backup run less than 24 hours ago is good enough.


Some users run backups all the time often makung backups of their backups too and using all their disk space and filling up the server unecesseraly when they could actually just download their latest 24 hour backup.

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I would like to disable the Full Backup in the client's cPanel, server-wide at least, per user if possible and keep all the Partial backups features.

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I have to keep the Backup icons disabled server-wide for all users (via Feature Manager) due to the simple fact that all it takes is a few users with large accounts initiating their own backup while the cPanel nightly backup is already running to bring an average server to it's knees. cPanel nightly backups already spike the server load up by 6 times the normal load (and take over an hour) to begin with, so if I were to allow users with 30GB accounts to run their backups while cPanel backup itself is already running, I'm facing server crashes every night.


At the very least - a tool to prevent users from running their own Backup while cPanel nightly backups are running is badly needed.

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Any news about this? I'm not alone with this problem. The new Paper Lantern theme seem the right time to do that :-)

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Hello Brian,


we faced this issue recently. We have the backup generation automated every night, with the backup being only hours old allowing the users to generate their own backups at any time is a IO nightmare. This gave us problems with a vps server that has the home on a raid 10 and the system and mysql on another physical unit (and the vps is the only one on the physical server, we are just starting to use it), so i hope you can see the impact this feature can have on the disk.


Could you please update us if this feature is still on the table?


Thanks!

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Glad to see I'm not the only one with this problem. I think it's easy to add because you just need to "hide a button" (ok, something more but it's not a big request). A lot of hosting provider offer the ability to download only the automatic backup and a user can't generate a new one. The reason is simple: if server resources are calculated on websites demands (number of visits, mysql requests, etc) a variable like a backup is not calculated.

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Hey all! The original feature request has been resolve, as you can adjusted the UI using the feature manager. If you disable 'Backup Wizard', and leave 'Backup Manager' enabled your customers will be able to download existing backups, without being able to generate new backups. There's another feature request for limiting backups by inode and disk space use that you can add your voice to here: https://features.cpanel.net/topic/limit-backups-by-disk-space-and-inode-count

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Hello Benny!


thanks for your answer but that is not right. At least on paper lantern "retro" you can still generate a new backup from the Backup Manager with the Backup Wizard option disabled.


Here you have 2 captures from a few minutes ago, one from the Backup Manager and the other one from the Top of the server.


Thanks!818f7448a08e98be461d3fc7f821ce8f37d74f6e02bc1d5b53aa3175ad392dc7

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Hey there! That's definitely odd, and shouldn't be the case at all. Would you mind opening up a ticket referencing this request, and allowing us to investigate on your server specifically? https://tickets.cpanel.net Thanks so much!

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Hello, same here with paper lantern. I'm using v54, maybe is it available in v56?

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Hello Everyone,

cPanel support find its a bug and reported it. The case is CPANEL-5790. It will be addressed in future updates, though they weren't able to estimate how long it will take.

Best regards!

Moderator note: updated the case number to include the 'CPANEL-'.

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Thank you so much for reporting that! I'm going to go ahead and close comments here since the request is completed, but if you want to check for the fix for the bug report to be released you can check in the changelogs when version updates are made. go.cpanel.net/changelog

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