Email alert when an account tries to send over the per hour email limit

Natalie Chamberlain shared this idea 1 month ago
Open Discussion

This feature would help me to detect compromises where malware is using my server to send spam emails. An alert to 'unusual sending behaviour' of this kind in the mail queue would save me many headaches. I currently check the mail queue twice daily, as my server IP has been blocked in the past as I didn't detect the spam sending in time, and I am afraid of it hapening again.

The faster I detect the compromise, the better outcome for me and the account holder.

Comments (8)

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4

This sounds like a very good idea. I imagine that you see this as added as an alert within the "Contact Manager" section of WHM?

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2

That would certainly be ideal.

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2

I'd love to see something like this implemented. Currently, we use our own bash script to monitor the size of the Exim queue, and if it reaches an abnormal size, we investigate. Getting an alert when a customer attempts to send more than their hourly limit would be another tool in the toolbox to not only catch compromised email accounts, but also a tool to improve customer service, as we can contact a customer proactively and discuss the situation (perhaps it will warrant increasing their hourly limits, or selling them an upgraded hosting package).

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1

This would be great. I would DEFINITELY set this to my mobile email/sms/page address.

Doesn't seem hard to implement either. @Benny?

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1

this issue has a lot likes and is essential!

what are we waiting for?

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1

Hi everybody. :D

This is actually quite a bit more difficult to implement than one might anticipate, but we're discussing it quite a bit internally right now (which is why all of these requests have been merged). Once there's something in a public build for you guys to take a look at, I'll let you know!

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4

I would go even further....

Client should also received an email in his language (template should be customizable also), since issue will have to be solved by hilmself at the end...

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3

This is an interesting idea... this would be similar to the bandwidth and disk space emails that customers receive. I like it.

- Scott

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