Improve pending cases number visibility
When we open a ticket with CPanel which needs analysis / implementation by developers it's usually assigned a case number.
The customer is then sugested to keep tabs on the changelog to see if/when it is eventually solved. Since the case numbers sometimes take a long time to solve sometimes they become forgotten. There's nothing worse than being kept in the dark, specially when we develop a workaround that might be broken by a proper fix.
Not only this but some other people might face the same issue and the ticket/case already offers one workaround.
I'd like to suggest that, except for security issues, cpanel offered visibility on the case numbers, workaround for the issues when available and a watch mechanism such as the feature requests have (and github/...).
This visibility should also include further information such as fix date schedule when available, ... again as bugtraq, github, ...
Customers having the same issue might even provide valuable information to Cpanel and Cpanel staff might be relieved of repeated work if the customers are empowered this way.