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Please dedicate more cPanel staff to discuss things here in the Feature Request system

Marcelo Pedra shared this idea 6 years ago
Completed

I, as a customer paying for more than 15 cPanel licenses, would love to see more staff involved here.


There are lots of good features lacking attention of cPanel staff.

And there are lots more with enough users' voting/validation/suggestions and didn't get yet to be discussed/moderated/scrutinized/approved by cPanel staff.


I don't think I'm the only one thinking the same: you (the cPanel company) need to invest in hiring more staff to continue being awesome.


I know you are currently working in awesome improvements, but at least keeping an eye and submitting some words on hot topics here could help users to not feeling alone with their requests.


Can you? Will you? May be? Hope you can do it.


Signed: A loyal customer.

Best Answer
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Scott, Kent, and anyone else involved in this feature request, I have an update for you.

Meet cPanel's new Community Manager.

The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.

In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.

The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.

I am very excited about this new role and am looking forward to the various changes she will bring.

And, yes, this feature request helped make this happen :)

Thanks everyone!

Replies (4)

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5

I don't think this will require hiring additional staff. But I have an idea on how to handle these requests better:


My suggestion is to do something like what the Whitehouse does with their "We the People" Petition system. They state "If a petition meets the signature threshold, it will be reviewed by the Administration and we will issue a response." So, cPanel... come up with a threshold, (perhaps 50 votes?) and if a Feature reaches that threshold, then you are required to at least sit down and have an internal meeting and discuss the feature, then give some feedback on the request, based on that meeting.


You might say "it's worthy of exploration and we're looking into it" or "sorry, this just isn't possible right now, but we'll think about it for the future" or "no, this is not the direction we are going" -- but say SOMETHING.


Thanks for listening.


- Scott

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2

I think 50 votes is far too much... If you wait for a topic to have 50+ votes you can easily miss bug reports, or specific issues. Since this features sites is not enough widespread among cPanel users, I'd say that 5+ votes demonstrate a good enough interest and quorum for a topic.


Thank you

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3

This is NOT the place for bug reports or issues, as you know (those are to be submitted via the Ticket system). In any event, I think 5 votes is too low and can be fabricated too easily. If they start answering all feature requests @ 50 votes, I'm totally OK with lowering the threshold. But starting at 5 is not reasonable (in my opinion) and will likely cause this to never get off the ground. YMMV.

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3

I agree with Scott

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3

Hire a dedicated person for this

Feature Request system.


Seriously, cPanel that short on cash?


The "we'll get to it one day" attitude is getting really tedious.


<soapbox>

Competitors are slithering by cPanel with better backup systems and better WordPress security.

10 person teams should have been assigned "each" to each of these topics last year.


- How do we improve WordPress security at the server level.

- How do we improve user level backup process.

- How do we integrate one-click staging into the user cPanel


Each should have been hammered out years ago and not 2016. Geez!


Maybe cPanel has heard of these companies calling themselves Managed WordPress Hosting...

Those guys are making millions due to lack inbred in cPanel today.


Following the cPanel features requests area is like watching a glacier in Alaska.


</soapbox>


We pay for well over 20+ cPanel licenses and pretty exasperated about the slowness of developing real world answers to today's hosting.

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2

[quote]


The "we'll get to it one day" attitude is getting really tedious.

[/quote]


Please keep in mind that there are a limited number of things we can do at any point in time. Each time we say "Yes" to something means we say "No", or "Later" to other requests.

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4

Scott and Kent, your points are well taken. You are correct in that we are not tending to our responsibilities with this system. Thank you for your feedback.


We really like your suggestion of treating this system similar to the "We the People" system. Many of the requests already spark internal discussion in an informal way. Finding the right threshold for triggering a formal meeting is important as we don't want to bog down people with endless meetings, which can easily happen if the threshold is too low.


Right now I have nothing specific to share other than this request is being discussed by myself and my product owner team. We will make this system better.

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2

Nice. Will love to see more staff participation :)

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1

This feature is very important. More staff participation is very wellcome.

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3

Scott, Kent, and anyone else involved in this feature request, I have an update for you.

Meet cPanel's new Community Manager.

The feature site is an important place for the community to speak their mind to cPanel product development. Although I and my product owners are involved in various discussions on this website, we are not as involved as you deserve. The lack of consistent and timely involvement leads to much frustration, which at times is evident in peoples responses.

In order to give you, and the rest of the community, the involvement from cPanel that you deserve, we recently hired a community manager. As with Infopro on our forum, the community manager will be deeply involved with you on this feature site. The community manager will also work closely with cPanel Product Development to facilitate the two-way conversation that needs to happen with the community on a continual basis.

The role of community manager is not limited to this web site. She will also be involved other channels where communication with, and from, cPanel product development needs to happen.

I am very excited about this new role and am looking forward to the various changes she will bring.

And, yes, this feature request helped make this happen :)

Thanks everyone!

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2

Hey Kenneth. Glad to hear. Now we will start sending more and better feature requests that until now we were afraid to submit given the lack of response on your side.

It's a very nice and positive improvement to help you build a better community :-)


Thanks!


PS: and the community manager user/name is....?

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1

Hi Kent! I am the person you seek. Feel free to reach out: benny@cpanel.net

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