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please remove help and documentation links from the logged in user webmail interface

adrian close shared this idea 7 years ago
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these items only serve to confuse users as they are confined to, and nor are they wholly relevant to functions accessed via the webmail interface - i provide an email service for example, and make the webmail functions available to my users through my domain/webmail. whereas, your tutorials concentrate on these functions being accessed from my cpanel control panel, which these users do not have access to, and neither do i want them to have access to, as they have no need of such access, which would be a security risk of nightmare proportions. so my users try to find help in webmail and get massively confused by cpanel tutorials.

Best Answer
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That's a great observation, Adrian - We're going to turn our UI attention to the Webmail interface in the near future. When we do, we'll definitely keep this in mind. Certainly agree with the comments about the Documentation link but we'll likely just refine where the Help link goes so that Users see webmail help and only webmail help upon clicking it.

Replies (2)

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That's a great observation, Adrian - We're going to turn our UI attention to the Webmail interface in the near future. When we do, we'll definitely keep this in mind. Certainly agree with the comments about the Documentation link but we'll likely just refine where the Help link goes so that Users see webmail help and only webmail help upon clicking it.

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unfortunately, webmail help links to other items and is not itself related to webmail as accessed from the webmail control panel. the videos for example, all start their instructions by accessing email and webmail functions from the cpanel main control panel. hugely confusing. much better simply to remove the help and documentation links entirely and let us providers take care of compiling help videos and documentation for our end users.

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