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Stop BoxTrapper from contributing towards 'max failures / defers' setting

osirion shared this idea 3 years ago
Open Discussion

As a server administrator I would like cPanel to exclude Boxtrapper alerts from contributing towards 'max failures / defers' count on an account.

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This is especially necessary in a situation where you're being emailed from an illegitimate/fake address:


  1. Spammer emails you
  2. BoxTrapper (using your email address) replies to spam asking to validate whether its human or not
  3. BoxTrapper email fails because the spammer is not existent / using a fake email address
  4. Since “you” mail all these non-existent people; you trigger the ‘fail/deferral’ protection

We need to have a way where the max defers setting isnt affected by someone using BoxTrapper.