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Suspend Outgoing mail for single mail account

NOOR shared this idea 5 years ago
Completed

We need cPanel to add suspend outgoing mail option for every mail address like suspend incoming mail, so we will be able to suspend specific mail address in case of it sending spams (we don't need to suspend the cPanel account or block domain only email address).


Example : suspend user1@example.com from send outgoing mails.


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Best Answer
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This feature has been added as part of cPanel & WHM Version 74, which landed in the EDGE tier earlier this week. It works in tandem with the 'Monitor the number of unique recipients per hour to detect potential spammer.' feature to automatically react as well.

Inside the cPanel interface:

91d9322b51b499b6732c9e993d9abe13

Feature Showcase in 74:

dfecb60a8119a011e49dfa055f12a40a

Replies (3)

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1

What's the point? If the email account is compromised then as soon as you unsuspend it the spam will just start again. You're better off changing the password to a random string, and ensuring the customer knows not to set it back to the original password.

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1

That's likely what's done now, as changing the user's password has long been the standing solution (beyond account suspension, that is). Depending on the host, they may be prevented from changing the user's password for one reason or another.


Interestingly, I can think of a few other reasons I might want to suspend the email account, rather than change the account's password. The first one for me is if you aren't sure if the email they're sending is legitimate or not. In that case you may want to suspend the account in order to buy you time to contact the customer without changing the password (and forcing them to update it on any/all devices they're using for email)


There are others that don't center on account compromise, but rather customer contacts. For example, most of the time SMBs might not notice their site go down, but would notice if they suddenly couldn't send email. You could make suspension of just the email accounts the first step in your account suspension process.

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2

for me this is important, if we can suspend the outgoing we still have

the ability to notify the customer, and they can receive our suspension

notice. as incoming isnt suspended

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1

I agree with oempire. Often time a client only has one email account. So, to suspend his outgoing mail will allow him to receive our support emails, indicating why it was suspended and how to take action.

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1

This feature has been added as part of cPanel & WHM Version 74, which landed in the EDGE tier earlier this week. It works in tandem with the 'Monitor the number of unique recipients per hour to detect potential spammer.' feature to automatically react as well.

Inside the cPanel interface:

91d9322b51b499b6732c9e993d9abe13

Feature Showcase in 74:

dfecb60a8119a011e49dfa055f12a40a

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1

cPanel & WHM Version 74 has reached the CURRENT tier! Update now to see this update in your cPanel interface and give it a quick test spin!

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