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WHM/cPanel upgrade/install blocker revert back to 1.6GB from 3GB

psm shared this idea 4 years ago
Completed

Since the recent change in the cPanel upgrade/install blocker free space requirement from 1.6GB to 3GB many administrators like me with 10GB "/usr" partition can't upgrade to the latest WHM/cPanel.

Apparently, the only option to rectify this problem is to do OS Reload and repartition "/usr" directory with the recommended partition size of 16GB. It would take many hours for a server with dozens of accounts to migrate, test, and deploy all the accounts.

Please implement a non-destructive way for us who are stuck with 10GB "/usr" partition to upgrade our WHM/cPanel installations.

Reference: http://forums.cpanel.net/f5/last-attempt-update-cpanel-whm-blocked-439582.html

Best Answer
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This issue has been resolved for all release tiers. Case 167909.

Documentation for this is available at:

https://documentation.cpanel.net/display/ALD/Update+Preferences

Comments (16)

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1

This issue has been resolved for all release tiers. Case 167909.

Documentation for this is available at:

https://documentation.cpanel.net/display/ALD/Update+Preferences

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3

Hi psm,


My team is currently working on a solution for this issue. It would create a staging directory for updates that would exist on a partition that does have more disk space. The update would be then performed from there instead of inside the /usr directory. It would automatically choose the best fit directory for you, but include an option in Update Preferences for you to set your desired directory.


I hope this helps.

Travis

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1

Great to hear a fix is in the works.


Just a reminder to not forget to ensure cleaning up the the staging directories after the update completes.

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1

Are we going to need to update in order to take advantage of this new feature?

or will there be a way to crowbar this in to the existing installation so that it can then update?

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1

Hi,


PPNSteve: We will clean out the files in the directories, but keep the directory structure in place.


jeffstu: You will be able to take advantage of this on existing systems. They will have a 11.44 update once to add the system in place, then perform the new update once upcp runs again.

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4

As the end of February has passed... is there any update on this?


Thanks for your help.

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1

I'm keen to know if there are any updates with this request which was planned for the end of February ?

March is quickly slipping away from us.

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2

Hello,


We just merged this into the actual codebase, so the development work is done. We are finishing QA right now and forecast a release for next week. This should allow update stage directories in home dirs for 11.44, 11.46, and 11.48.

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Thanks for the update Travis - look forward to the release.

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1

Got this email notice after latest upcp:


  1. cPanel & WHM cannot update due to insufficient disk

    space in the staging directory, "/usr/local/cpanel". The system

    requires 3 GB to update; this directory only has 2.70 GB available.

  2. The system automatically selected "/home2" as a

    staging directory. All update data will be stored here. If you take no action,

    the system will continue to use this directory for future updates. To change

    the location of the staging directory, use https://serverurl.com:2087/scripts2/updateconf

    .

not sure if it's ready / working as I reran the update and got the same error.

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2

Any update on this? Still stuck on 11.46.0 and need to get this updated.

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1

Hi. If you are still getting an error on this please open a ticket. We have a simple solution, but at this point it should be channeled through support.

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jestep wrote:

Any update on this? Still stuck on 11.46.0 and need to get this updated.
Same here. Opening ticket.

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2

Metro2,


I see you opened a ticket and we were able to help solve the issue. If anyone else runs into this issue please open a ticket.

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will also open a ticket.. lets get this resolved and everything moving forward.

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Travis Ellis wrote:

Metro2,


I see you opened a ticket and we were able to help solve the issue. If anyone else runs into this issue please open a ticket.

Yes indeed. The solution is actually so simple that I'm surprised it's not posted publicly, but I guess it might be slightly different case by case. In my case they literally just gave me a single command to run in SSH and goes fairly quick. Once it was done I could go into WHM Update Preferences and there was the new feature. I didn't even need to change the directory path. The script automatically created the proper staging directories under /home and I was then able to run cPanel Update for the first time since November of 2014. I'm now at 11.48.3 and there is noticeable improvement in server performance. Thank you and your team for coming through on this! Much appreciated!

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